Service & Support

Technical Service & Support

Specific Gravity MeterHow to tell if a slurry is dryBarrel Rain SanderCasting DefectZahn CupShell Room

R&R’s uncompromising commitment to upgrading the technology and efficiency of investment casting foundries has benefited casters around the world. R&R employs a technical staff to support customers with a focus on constant improvement. R&R continues to see solutions and provide innovations which lead the precision investment casting industry into the future.

Foundry Process Auditing
R&R’s product and application staff performs process audits and assists customers in optimizing their production capabilities.

Process Training
R&R’s product and application staff regularly provides training and process assistance to customers. Hands-on, small group training is available on-site or at R&R’s product development laboratories and foundry.

Product Application Assistance

  • Slurry Control Training
    In order to get the best slurry or investment performance, it is important to maintain materials in a consistent manner. R&R’s product and application staff is available to provide on-site training to foundry personnel.
  • Slurry Control Testing
    R&R supports its customers by providing slurry control test data and advice on necessary adjustments, as requested by the individual foundry.
  • Investment Application Training
    We also provide investment application training for our customers to help them optimize the process.

Defect Analysis & Troubleshooting
R&R’s product and application staff reviews castings to determine potential defect causes. Once reviewed, R&R works closely with the customer to improve casting results.

Research & Development (R&D)
R&R employs an R&D staff dedicated to developing products that improve performance and casting efficiency in the foundry. Products unique to R&R’s portfolio and those specifically tailored to the individual foundry application are born from the efforts of this team.

Website User Tools
R&R’s website provides customers with immediate access to application instructions, case studies, frequently asked questions (FAQs), flask calculators, product data sheets, slurry control worksheets, technical papers and technical tips.

Customer Service & Support

contact us
R&R takes great pride in providing customers with a pleasant procurement experience. R&R’s Maumee, Ohio based customer service team services North America and US export customers. Our UK-based agent, HTM Tradeco, Ltd., provides service for the European Union. From initial order placement through delivery, R&R’s customer service team takes responsibility for accurate and efficient processing of your material needs. As a result, R&R’s customer service team is unmatched in the industry.

 

Customer Testimonials

  • "Thank you so much for the samples. I simply wanted to find out which one will be better for my applications. You made me an R&R customer for life with your service and time."
    ~ Rick Powell, Jewelry Caster, USA

R&R Team

United States

Europe

European Agent

HTM Tradeco Ltd.
Phone: +44 208 44 34 323 (UK)
Fax: +44 208 80 40 127 (UK)
Email: contact@htmtradeco.com

United States/Canada Sales Team

  • Jeff Jones | Eastern Regional Sales Manager
    • United States
      Alabama | Arkansas | Connecticut | Delaware | Florida | Georgia | Louisiana | Maine | Maryland | Massachusetts | Mississippi | New Hampshire | New Jersey | New York | North Carolina | Ohio (Greater Cleveland Area) | Pennsylvania | Rhode Island | South Carolina | Tennessee | Vermont | Virginia | West Virginia
    • Canada
      New Brunswick | Newfoundland and Labrador | Nova Scotia | Ontario (Toronto) | Prince Edward Island | Quebec

  • Chris Matej | Midwest Regional Sales Manager
    • United States
      Illinois | Indiana | Iowa | Kansas | Kentucky | Michigan | Minnesota | Missouri | Nebraska | North Dakota | Ohio (Excluding Greater Cleveland Area) | Oklahoma | South Dakota | Texas | Wisconsin
    • Canada
      Manitoba | Nunavut | Ontario (Excluding Toronto)

  • Eric Chong | Western Regional Sales Manager
    • United States
      Alaska | Arizona | California | Colorado | Hawaii | Idaho | Montana | Nevada | New Mexico | Oregon | Utah | Washington | Wyoming
    • Canada
      Alberta | British Columbia | Northwest Territories | Saskatchewan | Yukon